Today we’re wrapping up our mini-series Next Gen Legacy (Part 3) brought to you in collaboration with Wella Professionals with series host Tash Grossman, CEO of HOB Salons, and Tilly Capel, Operations Director at Lara Johnson Lifestyle. Together, they talk about what it really takes to grow a modern salon business, and why education sits at the heart of it.
Education That Builds Better Businesses
Tash and Tilly share practical ways to keep teams growing, including guest artist swap days. It’s not just about sharpening technical skills—it’s also about passing on the business basics, like understanding KPIs and what drives performance.
Rebuilding Client Frequency Post-COVID
We dig into one of the biggest challenges right now: getting clients back in more often. You’ll hear ideas around updating services, refining pricing, and setting clear expectations for high-demand services like balayage—plus how to build packages that make regular appointments feel like an easy yes.
Subscriptions, Tech, and the 2026 View
Tash breaks down what’s working with Blow Dry Club and colour subscriptions, and Tilly shares plans for a retail subscription model. We also explore how AI can support the salon experience—without replacing the personal touch.
The Bigger Legacy
This series ends with a clear message: legacy comes from leadership, culture, and constant learning. Hit play, enjoy!
