In this episode:

Sophia Hilton and her Not Another Salon employee, Norman Boulton, take the plunge and go through every miscommunication they’ve had in 6 years.

Sophia openly admits, “You can listen to the uncomfortable sound of me swallowing some hard pills.”

With just the right of amount of awkward and lots of laughing at themselves, this episode is perfect for both employers and employees to learn better communication skills.